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Percona Support for MySQL

24x7x365 consultative MySQL support. Guaranteed SLAs.

Keep your applications running with Support from Percona

Percona Support for MySQL is ideal for organizations looking to supplement their in-house MySQL talent with Percona open source software, expertise, and guaranteed support SLAs.

Subscribers benefit from comprehensive, responsive, and cost-flexible database support for MySQL on any infrastructure — on-premises, in the cloud, or in a DBaaS, bare metal, virtualized, or containerized environment.

“As a financial technology company, we strive to provide a transparent and always available environment to our customers. This means guaranteeing ultra-low latency execution (within microseconds) at ‘internet scale.’ We depend on our hybrid database architecture to deliver accurate and up-to-date information to our clients, with no loss of performance or usability. Percona technical support is an invaluable part of this equation.”

Andrew Stewart,
Director of Strategy and Research, LMAX Exchange

Explore MySQL Support Plans

Reduce Application Downtime
Get 24x7x365 support to increase uptime, restore service, and implement performance improvements, alongside best practices for high availability, backup, and database optimization.
On-Premises or in the Cloud
Help support your environment wherever it lives — on premises, in the cloud, or as a hybrid of the two.
Maximize your investment
Get more out of your existing deployments by preventing outages, improving mean time to recovery by up to 300%, and reducing monthly hosting bills by up to 90%.
Industry-best SLAs
Get 24x7x365 consultative, hands-on support with guaranteed 15-minute (Premium) or 30-minute (Standard) SLAs.
Support Levels

Support that fits your MySQL goals

Get expert assistance and guaranteed SLAs for MySQL environments with Percona Support, available in Advanced and Premium tiers.

Advanced

Support for complex business and technical needs in demanding environments. Includes:

  • 24x7x365 expert support
  • 30-minute SLA for Severity 1 incidents
  • Phone and chat
  • Product usage and service restoration assistance
  • Community fixes, and bug and hot fixes for Percona Software
  • Percona Knowledge Base
  • Consultative support
  • Optional Technical Account Manager
  • Assigned Customer Success Manager
  • 10 support users
  • Software covered:
    • Percona Distribution for MySQL
    • Percona XtraBackup hot backup
    • Percona Monitoring and Management
    • Percona Server for MySQL
    • Percona XtraDB Cluster
    • Percona Operator for MySQL
    • MySQL Community
    • MySQL + Galera
    • Orchestrator, ProxySQL, and HAProxy

See everything included in an Advanced subscription.

Premium

Support for uncompromising, financially sensitive, mission-critical environments. Includes:

  • Everything in Advanced plus
  • 15-minute SLA guarantee for Severity 1 incidents
  • Community fixes, and bug and hot fixes for Percona Software
  • Available liability and copyright indemnity options
  • 20 support users
  • Software covered:
    • Percona Distribution for MySQL
    • Percona XtraBackup hot backup
    • Percona Monitoring and Management
    • Percona Server for MySQL
    • Percona XtraDB Cluster
    • Percona Operator for MySQL
    • MySQL Community
    • MySQL + Galera
    • Orchestrator, ProxySQL, and HAProxy

See everything included in a Premium subscription.

Technical Account Manager

Standard and Premium subscribers can add a Technical Account Manager (TAM) to their MySQL support plan. Experts in database administration, your dedicated TAM will work with you to understand your business and develop a personalized plan to optimize and power your database infrastructure.

Remain agile with flexible pricing

Our flexible pricing model simplifies support, making it easier to predict annual costs as you scale and grow your business.
Stop counting servers
Change your environment without changing your contract. Your costs will remain consistent for the entire contract period, regardless of growth.
Simplified support and pricing
Simplified contracts and flexible pricing and payment options are designed to meet your budgetary requirements.

Get Percona Support for MySQL

We’ll help you find the right solution for your business.

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