Percona Support for MySQL
Keep your applications running with Support from Percona
Subscribers benefit from comprehensive, responsive, and cost-flexible database support for MySQL on any infrastructure — on-premises, in the cloud, or in a DBaaS, bare metal, virtualized, or containerized environment.
Andrew Stewart,
Director of Strategy and Research, LMAX Exchange
Explore MySQL Support Plans
Reduce Application Downtime
On-Premises or in the Cloud
Maximize your investment
Industry-best SLAs
Useful Links for MySQL
Support that fits your MySQL goals
Advanced
Support for complex business and technical needs in demanding environments. Includes:
- 24x7x365 expert support
- 30-minute SLA for Severity 1 incidents
- Phone and chat
- Product usage and service restoration assistance
- Community fixes, and bug and hot fixes for Percona Software
- Percona Knowledge Base
- Consultative support
- Optional Technical Account Manager
- Assigned Customer Success Manager
- 10 support users
- Software covered:
- Percona Distribution for MySQL
- Percona XtraBackup hot backup
- Percona Monitoring and Management
- Percona Server for MySQL
- Percona XtraDB Cluster
- Percona Operator for MySQL
- MySQL Community
- MySQL + Galera
- Orchestrator, ProxySQL, and HAProxy
Premium
Support for uncompromising, financially sensitive, mission-critical environments. Includes:
- Everything in Advanced plus
- 15-minute SLA guarantee for Severity 1 incidents
- Community fixes, and bug and hot fixes for Percona Software
- Available liability and copyright indemnity options
- 20 support users
- Software covered:
- Percona Distribution for MySQL
- Percona XtraBackup hot backup
- Percona Monitoring and Management
- Percona Server for MySQL
- Percona XtraDB Cluster
- Percona Operator for MySQL
- MySQL Community
- MySQL + Galera
- Orchestrator, ProxySQL, and HAProxy
Technical Account Manager
Remain agile with flexible pricing
Stop counting servers
Simplified support and pricing
Get Percona Support for MySQL
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