Support and Services for PostgreSQL
Getting PostgreSQL enterprise-ready takes more than just software. From day-to-day support to consulting for complex performance issues and design challenges, we offer the expertise you need to run PostgreSQL in your production and mission-critical environments.
Support
Resolve issues quicker and ensure the continuous performance of your deployments with 24x7x365 consultative PostgreSQL support.
Managed Services
Free your team to focus on strategic priorities with proactive, round-the-clock database management at a fraction of the cost of a dedicated, full-time DBA.
Consulting
Call on our team of PostgreSQL experts for complex projects like migrations, database design and architecting, high availability and disaster recovery, and more.
Training
Level up your team’s PostgreSQL skills with instructor-led, hands-on training designed to maximize comprehension, knowledge, and skill retention. Onsite or remote.
What our customers are saying
The needs of our clients are changing, and we have to innovate in order to meet those requirements. The swift and precise support from the Percona team enabled us to optimize our deployment, remove problems, and improve system performance and availability.
Katrien Thorré,
Director, Recip-e
Before Percona, we faced a significant challenge with dev resource allocation because the system needed ongoing support, but our team had to focus on new features to ensure market success for our clients.
Sakthi Ganesh S
SDE II – Database Administrator, Zoho
Percona Support gives us a huge advantage. They free up SOFTSWISS development and DevOps capacity while keeping our databases running efficiently, so our clients have a consistently great experience.
Viachaslau Rymarchyk,
Senior Project Manager, SOFTSWISS
Percona Support for PostgreSQL
Your trusted advisor to ensure highly performant PostgreSQL deployments.
Need an expert on speed dial? Percona Support for PostgreSQL is ideal for organizations looking for on-demand, consultative expertise for technical challenges or performance optimization.
We offer premium SLAs at standard-rate prices to help you:
Keep your PostgreSQL installation running at peak performance
Overcome issues that negatively impact performance, such as:
- Poorly optimized queries
- Slow response times
- Unlocked security
- Incorrectly installed software
- Improperly configured settings
- High availability and disaster recovery
Implement fixes in hours, not weeks
Perplexing problem? Our support engineers have seen it. We’ll help you diagnose and fix any issue — fast.
Reduce application downtime
Increase uptime, restore service, and implement performance improvements. Plus, get best practices for high availability, backup, and database optimization.
Advanced
Support for complex business and technical needs in demanding environments.
Flexible Pricing for Servers Available Faster Initial Response Times Up to 10 Technical Contacts
Includes:
- 24x7x365 expert support
- 30-minute SLA for Severity 1 incidents
- Phone and chat
- Product usage and service restoration assistance
- Percona software bug fixes and hot fixes
- Percona Knowledge Base
- Consultative support
- Optional Technical Account Manager
- Assigned Customer Success Manager
- 10 support users
- Software covered:
- Percona Distribution for PostgreSQL
- Percona Monitoring and Management
- PostgreSQL
- PostGIS
- Community Fixes
See everything included in Percona for PostgreSQL support subscriptions.
Premium
Support for uncompromising, financially sensitive, mission-critical environments.
Flexible Pricing for Servers Available Fastest Initial Response Times Up to 20 Technical Contacts
Includes everything in Advanced plus:
- 15-minute SLA guarantee for Severity 1 incidents
- Community bug fixes
- Available liability and copyright indemnity options
- 20 support users
- Software covered:
- Percona Distribution for PostgreSQL
- Percona Monitoring and Management
- PostgreSQL
- PostGIS
- Community Fixes
See everything included in Percona for PostgreSQL support subscriptions.
Percona Managed Services for PostgreSQL
Proactive database management for ultimate peace of mind.
Reduce critical incidents and free your team to focus on the high-value initiatives that drive your business forward. With Percona Managed Services for PostgreSQL, you get 24x7x365 hands-on database monitoring by technical experts — at a fraction of the cost of a full-time DBA.
Incudes:
- 24x7x365 proactive monitoring and alert/response for your databases
- Robust change management system to ensure standardized procedures are used for database modifications
- Incident management and root cause analysis (RCA) services for when problems occur
- Block of DBA hours so you can immediately start implementing recommendations
- Named service delivery manager (SDM)
- Monthly call and report card
- Automated reports
- Monthly security assessment
- Weekly health check
Standard
Ideal for production database environments.
- Advanced Percona Advisors
- 24×7 hands-on support, monitoring and alerting, and issue resolution
via chat utilizing a dedicated Slack channel - 15 -minute SLAs
- Proactive deliverables by a dedicated Percona team on a yearly or
quarterly basis - Operational changes via a robust change management process
- Dedicated Service Delivery Manager
- Advanced high availability topologies fully managed by Percona
Experts - Fully managed patching, upgrades, updates, scaling, backups, and
other maintenance operations - Advanced Percona Advisors
- Database infrastructure prep for seasonal traffic spikes
- Knowledge base with best practices and self-service guidance for database optimization
- Project-based work (upgrades, migrations, architecture changes, etc.)
Premium
Ideal for mission-critical database environments.
- Advanced Percona Advisors
- 24×7 hands-on support, monitoring and alerting, issue resolution via chat utilizing a dedicated Slack channel
- 15-minute SLAs
- Proactive deliverables by dedicated Percona team on the most frequent basis:
- Quarterly business continuity review
- Quarterly top query review
- Quarterly in-depth performance review
- Ongoing query review
- Monthly security assessment
- Real-time critical issue advisory
- Real-time known bug alerts
- Weekly health status report
- Operational changes via a robust change management process
- Dedicated Service Delivery Manager
- Advanced high availability topologies fully managed by Percona Experts
- Fully managed patching, upgrades, updates, scaling, backups, and other maintenance operation
- Database infrastructure prep for seasonal traffic spike
- Project-based work (upgrades, migrations, architecture changes, etc.)
- Knowledge base with best practices and self-service guidance for database optimization
Percona Consulting for PostgreSQL
Expertise to ensure highly available and reliable production PostgreSQL.
Percona consultants are trusted advisors with decades of experience solving complex database performance issues and design challenges. We provide the best solution for your database environment, without bias, so that you can reach your business objectives.
Custom-scoped consulting services for PostgreSQL include:
Architecture and design
- New deployments, cloud deployments, etc.
- Migration planning
- Proof of concepts
- High availability and disaster recovery
- Scaling / sharding
Deployment
- Setup and configurations
- Implement redesigns
- Competitive migrations
Tuning
- Database audits and health checks
- Performance tuning
Maintenance
- Version upgrades
- Troubleshooting
- Backup and recovery
- Monitoring and alerting
Get expert support for architecting,
configuring, and deploying high availability
and disaster recovery for PostgreSQL.
Percona Training for PostgreSQL
Bridge the expertise gap with in-depth PostgreSQL training.
Instructor-led courses are available onsite, virtual, or hybrid, and feature tracks for both DBAs and developers. Lesson plans include:
Lesson plans include:
Database Operation Specialists
- Basic administration
- Replication
- Security
- Backup and recovery
- High availability
- Monitoring
- Troubleshooting
Developers
- Architecture and design
- Constructs
- Command basics
- Indexes
- Sharding
- Security basics
Why Percona Support and Services for PostgreSQL?
Database expertise your team can count on
Expertise where and when your you team needs it
Real-time, truly responsive support and services
Reduced costs and complexity
Scale your internal staff to handle database emergencies and issue resolution. Get PostgreSQL expertise without the need to hire a full-time DBA.
Assistance on any environment
Support your environment wherever it lives – on premises, in the cloud, or as a hybrid of the two.
Simplified support and pricing
Simplified contracts and flexible pricing and payment options are designed to meet your budgetary requirements.
Get the expertise you need to run enterprise PostgreSQL
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